ITIL Foundation Certificate in IT Service Management Become a Networking & Security expert
On this 3 day course in ITIL Foundation IT Service Management, you will learn how to provide a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
- Reduced costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service
- delivery in services procurements.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:
- IT Service Management
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
This course is intended for IT professionals, business managers and business process owners, amongst others, in particular:
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals working within an organization that has adopted and adapted ITIL who need to be informed about and contribute to an on-going service improvement programme.
6.00 p.m. - 9.00 p.m.
November 2011
You might be eligible for one of our free courses. Click on the link to find out.
www.elatt.org.uk
